TKT-2847
In Progress
Refund not received for cancelled flight
Refunds Dec 15, 2024 Sarah Mitchell
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Recent Support Tickets
TKT-2846
Open
Unable to access API documentation
Technical Issue Dec 14, 2024 James Parker
TKT-2845
Awaiting Response
Visa processing timeline inquiry
Visa Dec 13, 2024 Emily Chen
Recent Sub-Agent Support Tickets
TKT-2847
In Progress
Refund not received for cancelled flight
Refunds Dec 15, 2024 Sarah Mitchell
Frequently Asked Questions
How can I cancel a booking?
You can cancel bookings directly from your dashboard. Navigate to the Bookings section, select the booking you wish to cancel, and click the Cancel button. Refund timelines depend on the airline or hotel cancellation policy.
How long do refunds take?
Refunds typically take 7-14 business days to process after cancellation approval. The actual timeline may vary based on your payment method and the service provider policies.
How do visa processing timelines work?
Visa processing times vary by country and visa type. Standard processing takes 5-10 business days, while express services can be completed in 2-3 days. Check our visa section for country-specific timelines.
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PG
Flights
Priya Gupta
Flight Support Manager
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Visa payment failed but amount deducted
Conversation History
I completed payment for the Russia visa application but the booking is still showing pending. Please check.
We are currently verifying the payment transaction with the payment gateway. Kindly allow us some time.
Sure, please resolve it soon as the visa application is urgent.
The payment has been verified successfully. Your visa application status has now been updated.
Resolved